Support Center

Payment Error

If an order declines payment, you can correct it by following these instructions:

1.) Sign In to your PropertyRoom account
2.) On the upper right hand side, hover over your name and select My Profile
3.) Click Payment Errors which is located in the left menu


Once there, any outstanding orders will be listed and you’ll be given the option of correcting payment. If you have more than one payment method available, you may use the drop down menu to select which payment method you wish to correct payment with.

Please note: all billing errors must be corrected using the above method within 3 calendar days after the close of auction. will automatically attempt payment collection on the 3rd calendar day, prior to cancellation.
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