Support Center

Shipping Guidelines

PropertyRoom.com endeavors to process and ship orders by the end of the 2nd business day following purchase and payment verification. Order processing times may vary, based PropertyRoom.com’s ability to verify and settle payment.
 

  1. 1. PropertyRoom.com engages the services of Federal Express and the USPS for most shipments. Consistent with the policies of these companies and PropertyRoom.com’s shipping policies:
 
  • PropertyRoom.com restricts certain items from shipping to PO Box addresses;
  • PropertyRoom.com restricts shipments to Mail Forwarding facilities;
  • PropertyRoom.com restricts shipments to storage facilities​
  • PropertyRoom.com restricts shipping to APO/FPO addresses;
  • PropertyRoom.com restricts shipping to hotels and/or other lodging facilities;
  • PropertyRoom.com will not permit shipments to Puerto Rico or outside the Continental United States.

    In the event that you provide an address which does not meet the foregoing requirements, your shipment may be delayed or cancelled.
 
  1. 2. The term “Standard (5 - 7 business days)” is not a guaranteed delivery time, but an estimate time-frame for which standard shipments are typically delivered by carrier once product has left the shipping facility.
 
  1. 3. The term "Expedited Shipping" delivery in any listing will be subject to the specific restrictions and practices of the shipping company used by PropertyRoom.com. Typically, "Expedited Shipping" reflects a commitment to deliver packages in/or within two business days of ship date excluding weekends and US holidays.
 
  1. 4. Items designated as "Customer Pick-up" are unable to be shipped via our standard shipping carriers. Please see “Customer Pick-up” policy.
 
  1. 5. Items designated as "In-Place" are unable to be shipped by PropertyRoom.com. Instead, you will be required to pick-up such items as described under In-Place Items.
 
  1. 6. Delivery Options quotes reflect a flat rate fee that includes postage, handling and material costs associated with pick-up and/or shipment of item. Delivery methods quoted is a per-item fee. Please refer to your User Account order and tracking section for a detailed summary which includes Delivery fees.
 
  1. 7. Available shipping methods, as well as Delivery fees, appear in the item listing during the bidding process. Delivery fees include any applicable handling charges. Please note certain items (jewelry, watches, and coins/currency sales totaling a winning bid of $500.00 and above) will need to be upgraded to an expedited shipping method which will result in a higher shipping charge being processed. PropertyRoom.com will always charge you the least amount necessary to properly insure your item(s).
 
  1. 8. Once your order has shipped, you cannot cancel or request refund, with the exception of requesting a return in accordance with the Return Policy below.
 
  1. 9. You may not use your own delivery method or carrier account for delivery of product that is listed as shippable.
 
  1. 10. PropertyRoom.com is unable to postpone shipment of orders.
 
  1. 11. Shipping fees are non-negotiable and cover all costs (including postage) related to order fulfillment. PropertyRoom.com is unable to process special requests such as removal of certain items from order to lower the shipping fees.
 
  1. 12. PropertyRoom.com cannot place special instructions for the delivery driver on the package. Special instructions include, but are not limited to; delivery at a different address, delivery at unit number; delivery hold at carrier facility. Packages returned as undeliverable for any reason, other than the fault of PropertyRoom.com or our shipping company, PropertyRoom.com will directly charge your registered payment method for re-shipping fees. Reasons for such additional charges include, but are not limited to, change of address, incomplete address information and change of delivery method. If reshipment charges cannot be collected, the order(s) will be cancelled with a 15% restocking fee and no refund on original shipping.
 
  1. 13. Shipping companies impose a charge for each incorrect or incomplete delivery address. It is YOUR RESPONSIBILITY to ensure the complete and accurate entry of your shipping address in to the Website. Please note: Any changes to your shipping address must be made before you place your bid on that item. Any changes after you make your initial bid will not be recorded.
 
  1. 14. Surcharges on Alaska and Hawaii shipments: Packages equal to or greater than 10 pounds are subject to a $50.00 surcharge in addition to the flat rate delivery fee stated in the auction listing.
 
  1. 15. For the proper delivery of some items, the shipping company may require a signature. Therefore, when entering shipping information into our system, please provide a shipping address and telephone number attended during normal business hours.
 
  1. 16. You are responsible for providing a secure delivery address. PropertyRoom.com will, at our discretion, withhold shipment, cancel pending orders, or close your account if we conclude your shipping address cannot ensure safe delivery of product.



* The above terms may apply to Merchant Seller product.
 

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