Support Center

Can you hold my order if it declines payment?

No. At this time, PropertyRoom.com does not extend order holds in the event payment declines.

When payment declines, the customer is contacted via email with payment correction instructions and the order is automatically held for 3 calendar days. PropertyRoom.com may, in its sole discretion, attempt to re-process payment on the original payment method prior to cancellation.  

If payment is not secured before or on the third calendar day, the order will cancel automatically.
 
For instructions on fixing a payment error, please see:
 
http://help.propertyroom.com/customer/en/portal/articles/1675286-payment-error
 
9e3ed13e55679a9d189be41854a0bf94@propertyroomcom.desk-mail.com
https://cdn.desk.com/
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