Support Center

Can you hold my order if it declines payment?

No. At this time, does not extend order holds in the event payment declines.

When payment declines, the customer is contacted via email with payment correction instructions and the order is automatically held for 3 calendar days. may, in its sole discretion, attempt to re-process payment on the original payment method prior to cancellation.  

If payment is not secured before or on the third calendar day, the order will cancel automatically.
For instructions on fixing a payment error, please see:
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