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What happens if I don’t pick-up my order?

If you selected pick-up on order and you don't pick it up, the order will be considered forfeited. Please be aware that does not issue refunds on forfeited items.

You will be notified by email as soon as your order is available which is typically 1 business day after the close of auction. Your order history in your account will also indicate your order status. If you chose to pick-up an item, we highly recommend picking it up as soon as it becomes available!

For more information on our Pick Up Policy, please see the following article:

10. You must pick-up Customer Pick-up items within 10 business days of the auction close date (except all bicycles which must be picked up within 5 business days). IN THE EVENT THAT YOU FAIL TO PICK-UP AN ITEM WITHIN 10 BUSINESS DAYS (OR 5 BUSINESS DAYS FOR ALL BICYCLES AND BULK LOTS (ITEMS THAT CANNOT BE SHIPPED) OF THE PURCHASE DATE, YOU ACKNOWLEDGE AND AGREE TO POSSIBLE FORFEITURE OF BOTH FEES AND GOODS. For each Customer Pick-up purchase, you agree as follows: "For Customer Pick-up, I agree to bring valid government-issued photo ID and personally pick-up my winning auction purchase from the specified Processing Center, or alternatively, I agree to fill-out and sign a Customer Pick-up Release, allowing my designee to bring photo ID and pick-up my winning auction purchase. Further, I acknowledge that I have read and understood the Customer Pick-up Policy, and I specifically agree in the event that I fail to pick-up my winning auction purchase prior to 2pm, local time, on the 14th calendar following the auction close date, possesses sole discretion of either shipping the item to me and charging my credit card or alternatively taking title to my winning auction purchase, free and clear without liability. I understand that in the latter case, if I forfeit my winning auction, may dispatch my purchase as it sees fit, which includes but is not limited to re-listing for auction, selling for scrap, donating to charity or disposing."
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