You must understand and adhere to the following guidelines when requesting a Return Goods Authorization (RGA):
1. PropertyRoom.com will refuse and return, at your expense, any item delivered to PropertyRoom.com without prior approval or an RGA number clearly written on the outside of the package.
2. You must initiate the RGA within 10 business days from date in which you took delivery and possession of product. You may obtain the RGA from Customer Support as follows:
a. Obtain the item listing number, item number, or order number for the requested return
b. Via email or Contact Us form, contact CustomerSupport@PropertyRoom.com. Be sure to include the item number, listing number, or order number and a detailed reason for your return request. A representative will respond to you within 48 business hours.
c. PropertyRoom.com reserves the right to refuse an RGA number if it determines the return request cannot be confirmed or does not have merit.
3. Returns are time-sensitive and product must be returned promptly. Once you have received an RGA from PropertyRoom.com, product must be returned within 10 business days. If product is not returned within that time-frame, the Return Goods Authorization is subject to cancellation.
4. PropertyRoom.com is not obligated to cover the cost of return shipment on purchases deemed unauthorized by the buyer.
a. Items picked up directly from the processing center by buyer must be returned by buyer. PropertyRoom.com will not issue a return label or arrange for item retrieval for items picked up by buyer (or authorized person) under any circumstances, nor will PropertyRoom.com bear responsibility for shipping or transport fees incurred with product return.
5. If you receive a Return Label:
a. Please repackage the product in its original shipping container and clearly print the RGA number on the side of the box
b. PropertyRoom.com will not accept partial returns. All product sold in the auction listing must be returned in its entirety.
c. PropertyRoom.com will not accept returns of product, accessories, or components that were not originally imaged and/or described in the auction listings.
d. To ensure proper credit, include one of the following in the return shipment: the original packing slip, a copy of the confirmation emailed to you following your purchase (winning bid notification), or email from representative’s RGA number and instructions.
e. Should you decide to return an item at your own expense after return label is issued, PropertyRoom.com will be unable to reimburse any return shipping fees you incur.
6. For approved discretionary returns or returns approved for re-evaluation, product must be returned at your expense. PropertyRoom.com is not obligated to issue a prepaid return label for discretionary returns or re-evaluation returns:
- Allow sufficient time for your product to be delivered to PropertyRoom.com (anywhere from 3 to 10 business days by Ground or Priority Mail).
- PropertyRoom.com will attempt to verify claims after receiving the item in its processing center. If unable to verify your claim or if we determine the return is not merited for any reason, we will deny the claim and may contact you via email with the following resolutions: return the item to you at no additional cost, or proceed with a refund for only the winning bid amount minus a 15% restocking fee.
- If PropertyRoom.com approves your claim, PropertyRoom.com may, at its option, repair the product or apply a credit to the payment method originally used when purchasing the product. Please allow up to a 10 business day turnaround time to re-evaluate product and process refunds.
* The above terms may be applied to Merchant Seller product and PropertyRoom.com owned product.