PropertyRoom.com COVID-19 Response 1

• PropertyRoom.com COVID-19 Response

Return Policy 5

• Origin and Condition of Items
• Your Responsibility
• Order Cancellations
• Return Goods Authorization (RGA) Rules
• How Do I Request A Return?

Bidding 28

• Types Of Auctions
• Reserve Price Auctions
• Mega Auctions
• Fixed Price Auctions
• Bid To Be Approved Auctions

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Getting Started 13

• Free Account
• Registration
• Registration Verified Email
• Updating Your Account
• Ready, Set, Bid!

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Payment 18

• Registering Payment Information
• Payment Authorization Fee
• How Do I Pay?
• Payment Error
• Can you process my payment over the phone?

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Your Account 8

• Changing Your User Name
• Changing Your Password
• Password Reset
• Bid History / My Items
• Preferences

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Shipping 13

• Shipping Guidelines
• Customer Pick-Up Policy
• Can I have someone pick up my items for me?
• How Much Does Shipping Cost?
• Address Book

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Buying 12

• I Won! Now What?
• Payment and Address Verification
• Wire Transfer Payment Requirements
• Can you hold my order if it declines payment?
• Customer Pick-Up Policy

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Auctions for Vehicles and Heavy Equipment 11

• Pick-Up Rules for Vehicles and Heavy Equipment
• How do I pay?
• Vehicle Pick Up Times
• Can I have someone pick up my vehicle or heavy equipment for me?
• Storage Fees

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User Agreement 27

• Acceptance Of Terms
• Amendments To The User Agreement
• Modifications To Or Terms Of Service
• Registered Users
• Your Information

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Privacy Policy 11

• What personal information is collected?
• Who is collecting the information?
• How is your personal information used?
• With whom may your personal information be shared?
• What are cookies and how are they used?

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Intellectual Policy 3

• Intellectual Property Policy
• Removal of Infringing Content In A Listing
• Removal Of Auctions For Prohibited Product

Reseller Program 4

• What is the PropertyRoom.com Reseller Program?
• What is a Resale Certificate and how do I get one?
• How do I enroll?
• How do I Stay Qualified?

International Auctions and Bidding 6

• What bidders are allowed to participate in auctions on PropertyRoom.com
• What forms of payment are accepted from bidders from Canada or Mexico?
• Payment Options for Vehicles and Heavy Industrial Equipment
• I would like to, or am required to, pay for my Vehicle or Heavy Industrial Equipment asset via wire transfer. How do I process payment for my winning bid?
• Wire Transfers: Sale completion for Vehicle and Heavy Industrial Equipment auctions requiring payment via wire transfer

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Partner Auctions 6

• What are Firearms Auction Services?
• Do you auction/sell Firearms on PropertyRoom.com?
• Where do the Firearms from your law enforcement clients go to auction?
• Where do the Firearms come from?
• What happens to the proceeds that the law enforcement agencies get from Firearms auctions?

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